Refund Policy
Last Updated: April 13, 2026
At M3U IPTV, we want every customer to be satisfied with our premium IPTV streaming service. We offer a generous 24-hour free trial so you can test the service before committing to a paid plan. However, we understand that issues may arise, and this policy outlines our refund process.
Refund Eligibility
You may be eligible for a refund under the following conditions:
- Within 24 hours of purchase: If you experience persistent technical issues that our support team cannot resolve within 24 hours of your initial payment, you may request a full refund.
- Service unavailability: If our service is completely unavailable for more than 48 consecutive hours due to issues on our end, you may request a prorated refund for the affected period.
- Duplicate charges: If you were accidentally charged multiple times for the same subscription, the duplicate charges will be refunded immediately.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- After the first 24 hours of your subscription, except in cases of extended service unavailability
- If your account was terminated for violating our Terms of Service
- Issues caused by your internet connection, device compatibility, or third-party software
- Partial usage of your subscription plan
- Change of mind after the 24-hour window
How to Request a Refund
To request a refund, please follow these steps:
- Email our support team at help@catchontv1.email with the subject line "Refund Request"
- Include your full name, email address used for the purchase, and order details
- Describe the reason for your refund request
- Our team will review your request and respond within 48 hours
Refund Processing
Approved refunds will be processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Free Trial
Our 24-hour free trial does not require payment information. The trial expires automatically — you will never be charged for a free trial. We encourage all new customers to try the service before purchasing a subscription.
Contact Us
If you have questions about this Refund Policy, please contact us at: help@catchontv1.email
Related: Privacy Policy · Terms of Service · DMCA · FAQ